iGATE Patni Walk-in job openings- Lead engineer/senior system engineer –service desk for experienced --Find more at Jobs
iGATE India recently posted its job opening for the post of Lead engineer/senior system engineer –service desk to manage a team of Help Desk professionals. iGate is a global leading IT service, BPO service company looking for experienced person for the following post.
Application for the post of: Lead Engineer/senior Systems Engineer – Service Desk
Eligibility criteria or skills required:
Technical: Service Desk / Helpdesk / Technical Support, Voice Support, Blackberry knowledge
Functional: Excellent Communication Skill
Walk-in details:
Experience: 2 – 6 Years
Industry Type: IT Software, Software Services
Role: System Administrator
Functional Area: Systems, EDP, MIS
Education: UG – Graduation Not Required and PG – Any PG Course – Any Specialization
Location: Bengaluru/Bangalore
Keywords: Service Desk / Helpdesk
Date: Wednesday 18th July’12 to Friday 20th July’12
Time: 2:00PM-5:00PM
Venue: iGATE
Plot No: 155-156 (P), 158-162(P) & 165(P)-170(P),
EPIP Phase II, Whitefield,
Bangalore- 560066
Landmark- The road adjacent to Ginger Hotel
Contact person: Jincy Pathrose
Job Description
Manage a team of Help Desk professionals.
Practice Total Contact Ownership and meet the set KPI target.
Develop a performance measurements framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered.
Participate in any ongoing management of service level compliance.
Create and maintain a training program for increased business, customer service and technical knowledge.
Participate and assist in driving the knowledge management process.
Develop and demonstrate an understanding of customer and business needs.
Resolve escalated customer and vendor issues.
Resolve daily issues of a complex scope that impact the team and overall business objectives.
Maintain a high level of employee morale within the team.
Prepare/coordinate the support team for new product/service releases.
Assist in the professional and technical development of team leaders enabling them to set/meet technical goals, monitor, mentor, coach and assist team members to deliver quality support.
Assist the Team Manager.
Maintain current knowledge of industry trends and potential impact on the support business.
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Desired Profile:
Must have Help Desk professional experience. Must be able to assist with customer inquiries if necessary.
IT Service Desk exposure and Hands on experience on call taking role.
Good knowledge on all versions of Windows OS, MS Office, Citrix, VPN, Blackberry troubleshooting
Experience in handling US customers with good US ascent
IT Service Desk exposure and Hands on experience on call taking role.
Good knowledge on all versions of Windows OS, MS Office, Citrix, VPN, Blackberry troubleshooting, etc.
Ability to take ownership and meet the set KPI target.
Very good communication and customer relationship skills
Willing to work in complete night shifts
Desired Candidate Profile: Service Desk / Helpdesk / Technical Support, Voice Support, Blackberry knowledge, Excellent Communication Skill (Mandatory)
Interested candidate can send the profile with following details
Total yrs of experience -
Relevant yrs of experience in Service Desk / Helpdesk / Technical Support -
Current CTC-
Expected CTC-
Notice Period-
Current location:
Ready to relocate to Bangalore:
Ready for night Shifts:
Ready for Voice Support:
Current Organization:
Please Note:Candidate who have attended interview with iGATE in last 6 month are not eligible.
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